FAQs
Frequently Asked Questions
š Ordering
How do I place an order?
You can place your order directly through our website. Simply select the products you'd like, add them to your cart, and proceed to checkout.
Can I change or cancel my order after it's placed?
If your order hasnāt shipped yet, weāll do our best to make changes or cancel it. Please contact us as soon as possible with your order number.
Do you offer bulk or clinic discounts?
Yes! We offer discounts for clinics, vet schools, and bulk orders. Please contact us at [your email] for a custom quote.
š Shipping & Delivery
Where do you ship?
We ship within [your country] and internationally to selected countries. Shipping options and rates are calculated at checkout.
How long does shipping take?
Standard domestic shipping takes 3ā7 business days. International delivery times vary depending on location and customs. Youāll receive a tracking link once your order ships.
Do you offer tracked or express shipping?
Yes! Tracked and express shipping options are available at checkout.
š³ Payments
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment options depending on your location.
Is my payment secure?
Yes. All transactions are processed securely through Shopifyās encrypted checkout system. Your card information is never stored on our servers.
ā ļø Veterinary Advice
Can I contact VetVital for clinical advice or animal health questions?
No. We do not offer veterinary advice, treatment recommendations, or case consultations. VetVital products are designed for educational and reference use only. If you have concerns about an animalās health, please consult a licensed veterinarian.
š¬ Contact Us
Need more help?
Feel free to reach out via our Contact page or email us directly at [your email]. Weāre happy to help!